Guest Blog
Although it is very convenient to purchase things either over the phone or internet there are also problems that can arise. Before placing an order it is extremely important to know the specifications of the item in order to be assured that it will suit your needs. If you are unsatisfied upon receiving the product chances are you will have to pay the return shipping (and possibly a restocking fee) even if the company agrees to refund your money. In some cases you will also be out the initial shipping cost. Depending on the item this can be quite a substantial fee.
In many cases certain drawbacks may not become apparent until you actually open the box and read the instructions. This recently happened to me when I purchased an international automatic dual converter kit which I intend to use solely to recharge batteries. The instruction booklet stated that you could only keep an item plugged into a converter for a maximum of thirty minutes which is nowhere long enough to recharge a battery.
Upon calling the company I was told this was indeed the case and what I needed to get was a transformer that could be used for extended periods of time. I was quite upset and then contacted the place where I ordered it from and was told I could get a refund but would have to pay to have it shipped back.
Upon researching the item further I discovered to my delight that this particular converter acts both as a transformer at lower wattage and a converter at higher wattage and thus should be suitable for my needs. I had this confirmed by a supervisor at the company who apologized for the erroneous information that I had previously received.
Happily this turned out well but very well could have wound up costing me shipping charges and nothing to show for it.
Submitted by Roberta Rosengarten
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